Support
Contact us
- General & account help — support@eayniapp.com
- Privacy, data access or deletion — privacy@eayniapp.com
- Report a member or safety concern — use Report in the app, or email support@eayniapp.com. Safety reports are read by a person.
Common questions
How do I delete my account?
Settings → Account → Delete account. Your profile, photos, messages and internal grades are removed as described in the Privacy Policy. You can also email privacy@eayniapp.com and we will do it for you.
Why can I only see three profiles a day?
That is the point. Eayni is built for considered introductions rather than endless browsing. Premium raises it to six, but the daily rhythm stays.
Why are photos blurred?
For female members, other members see a softly blurred copy by default. The unblurred original is kept only for our reviewers to verify the profile is genuine.
What does my wali actually see?
Milestones and activity only — that a match happened, verification status, call activity. Never the contents of your messages. You choose to share a family code and can revoke it at any time.
My photos are still being reviewed
Every profile is checked by a person before it enters matching. This usually takes under a day. If it has been longer, email us.
Accessibility
We aim to meet WCAG 2.2 AA. If any part of Eayni is difficult to use with a screen reader, larger text or reduced motion, tell us at support@eayniapp.com and we will treat it as a bug.
Company
Eayni, Ru Parelaan 199, 3527 LJ Utrecht, Netherlands · Chamber of Commerce (KvK) 42136139